酒店楼层服务员迎宾服务必用英语
1、1. 迎接客人 Greeting the Guest
A: Good aftemoon, madam. May I show you to your room, please?
下午好，女士。我带您到房间好妈?
G: Yes，please. Here is our room eat.
好的。这是我们的房卡。
A: This way, please.
这边请。
2、2. 为客人打开房门 Opening Door for the Guest
（......来到客房门口）
A: Here we are.(Opening the door) After you，madam.
我们到了。（打开房门）女士，您先请。
G: Thank you.
谢谢。
A: Your key card is inserted here to turn on the electricity;when you leave the room，please take it with you.
您的钥匙卡插在这里通电，离开房间时谓记得拿走。
G: I see.
我明白。
3、3. 帮客人安顿下来 Helping the Guest to Settle Down
A: A bellnzan will bring your luggage soon. How is everything?
行李员很快会把您的行李送来的。您对（客房）这一切还满意吗？
G: Very nice.
挺不错的。
A: Anything else I can do far you，ma'am?
女土，还有什么能为你效劳的吗?
G: No, thanks.
没有了，谢谢。
A: My name is John. Please call me if there's anything I can do for you. Goodbye and have a nice day.
我叫约翰，如果有什么能效劳的，请尽管叫我。再见！祝您愉快！
4、4. 当客人吃点便餐 When the Guest Wants Some Light Meal
G: Well, I'd like to have a light meal.
嗯，我想随便吃点东西。
A: We have very good Room Service. I can contact them for you,or you maydial“9”to order.There are also some drinks in the mini-bar.
我们有很好的送餐服务。我可以帮您联系，或者您也可以拨打“9”来订餐。迷你吧里面还有一些饮料。
G: OK, I'll order myself. Thank you.
好，我自己来订餐吧。谢谢你。
5、5. 向客人展示房间 Showing Room to Guest
G: Is there any socket, please?
请问哪儿有插座吗?
A: There is one beside the desk.
书桌旁有一个。
G: And where is the safe?
保险箱在哪里呢?
A: It's in the wardrobe.Shall I show you how to use it?
在衣橱里。我来给您示范一下如何使用好吗？
G: No，thanks.I'll make it.
不用了，谢谢。我自己能行。
A: By the way，the Internet access is just beside the desk，let me show you.
对了，互联网接口就在书桌旁，我给您看一下。
G: Thanks. You've been very helpful.
谢谢，你对我很有帮助。
6、6. 向客人介绍酒店的设施 Introducing Hotel Facilities to Guest
G: I'm rather tired. Do you bave sauna in the hotel?
我有点累。你们酒店有桑拿吗？
A: Yes，we have. It's on the 18th floor.
有啊。桑拿在18楼。
G: What's its business hour?
它的营业时间是么时候?
A: It is open from 7 pm to 1 am.
它的营业时间是晚上7点到凌晨1点。
7、7. 当客人给小费 When the Guset is Tipping
G: Ah, here is something for you.
啊，有点东西要给你。
A: Thank you very much. It's very kind of you.I'm Diana please call me if there's anything I can do for you.
非常感谢!您真是太好了。我叫戴安娜，如果有什么可以为您效劳的，请只管叫我。
G: Thanks, I will.
谢谢，我会的。
A: Goodbye, and have a nice day!
再见，祝您愉快！